Billing FAQ

Rates

Our full fee rates for therapy services range from $185 to $215 an hour, depending on the credential of the therapist. Intake Sessions, the first one to three sessions, are $215-$250. We typically have two intake sessions.

Reduced Fee and Sliding Scale Rates

CTC offers a $65 rate with our therapists-in-training. We also offer reduced rate options with staff clinicians on a time-limited and as-needed basis. If you need a sliding fee, please discuss this during your initial phone consultation.

Payment will be collected at the beginning of each session and can be made in the form of debit card, credit card, Health Savings Account or Flexible Spending Account.

In Network

CTC is “In Network” with Aetna PPO, Blue Cross Blue Shield PPO, Blue Choice PPO, and several clinicians are in network with United/Optum.  

• Learn which therapists are covered by your insurance plan by emailing our Client Access Department at intake@centeredtherapychicago.com.

If you chose to use your in-network insurance to pay for your sessions, CTC will submit the insurance claims to your insurance provider. You are responsible for amounts not covered by your insurance such as deductible, copay or coinsurance or if your insurance is declined/inactive. We strongly advise new clients to call their insurance to determine their mental health office visit coverage for both in person and telehealth so you know your benefits prior to scheduling.

Out of Network

If you have another form of insurance, your insurance may cover services for out-of- network providers. It is your responsibility to contact your insurance company to access information regarding your mental health benefits and to obtain any/all authorizations. If your health insurance agrees to reimburse you for your sessions, you will pay for services directly to CTC and we will provide you with a monthly superbill that you can submit to your insurance provider with your claim.

Call the Member Services number on the back of your insurance card and:

• Follow the automated prompts for:
  • Eligibility and Benefits
  • Mental Health or Behavioral Health
• Ask to speak to a representative about your benefit details (deductible, copay or coinsurance) for an office visit.
• Ask the representative if your insurance will cover a telehealth session?

Affordable Therapy Services

Our Affordable Therapy Services support those struggling financially by offering high quality services at reduced and sliding scale rates.

CTC offers a $65 rate with our therapists- in- training. We also offer additional reduced rate options with staff clinicians on a time-limited and as-needed basis. If you need a sliding fee, please discuss this during your initial phone consultation.

 

Any appointments that are not cancelled within 24 hours of the scheduled appointment time will be charged your therapist’s full session fee for the missed appointment.

The Good Faith Estimate (GFE) requirement under the No Surprises Act aims to give clients and consumers a clear sense of what upcoming health care services will cost. If you are a self-pay client, CTC’s Intake Team will provide you with a GFE in writing prior to your first session. It is recommended that you save a copy of your GFE. If you receive a bill that is substantially higher (more than $400) than estimated on your GFE, you can dispute the bill.

For questions or more information about your right to a Good Faith Estimate, visit: www.cms.gov/nosurprises

You should contact your mental health provider regarding any concerns with your billing. You may also direct questions regarding billing to Billing@centeredtherapychicago.com.